#TheFutureIsYours Shaping Europe’s digital future
How 8 workflows help transforming to a digital service organisation
Event report available
We are transforming rapidly from a product economy to a service industry. Most of us still use the routines and practices of factories and production sites. Several new good practices have been developed, like LEAN IT , Cobit, ITIL, ......... but how well do they really fit with the service industry? The missing part in all these approaches is a management architecture for our digital service industry. One of the thought leaders in Service Management, Jan van Bon (Netherlands), wrote many books about these good practices, and he realized how important it is to share a universal way of dealing with services, as all companies have become links in supply chains and networks. His methodical material starts to become known via schools in the Netherlands and Belgium, and now also in other countries. Business and government organisations in Europe have started using this method since 2016. Pieter Hoekstra provides training and helps organisations in Europe, like KLM Cargo, logistic software organisation ILIAS, and several municipalities, to apply the 8 workflows defined in the method. Jan van Bon and Pieter Hoekstra will talk about their experiences during our short online event. We also invite the participants to work in breakout sessions, with a visualisation of short activity chains that will be rearranged in the 8 workflows on an interactive E-board. Learn how easy it is to get better in control of your Digital EU services!
Event reportDuring the event we were able to share the Unified Service Management Method (USM), the essential architecture for every service and for every service provider in the EU, including the EU organization itself. The method specifies simple and clear definitions and building blocks for the management system of any service provider, including the service, the 5 service management processes that every organization applies, and the 8 workflows that enable them to get in control of their service delivery. USM supports complex supply chains and networks, between and within companies, at a nationwide scale. The Dutch Government took the lead in including the USM Customer - Provider Interaction Model in her national government reference architecture (NORA https://www.noraonline.nl/wiki/USM_en_het_Dienstverleningsconcept), where the citizens and companies are “the Customer” and the government agencies are “the Service Provider”. Business schools in the Netherlands and Belgium use USM to teach their students the essentials of service delivery in economy. USM is available in Dutch and English. The USM knowledge base is available at the USM Portal. https://usm-portal.com/?lang=en Link to introduction: The 5 key processes Future of Europe: How 8 workflows help transforming to a digital service organisation. USM explained. https://vimeo.com/653235924/1c4fddbee5 Link to interview: Why a unified method is so important and how easy it is, 8 workflows explained: https://vimeo.com/manage/videos/653235924/1c4fddbee5#t=14m26s Questions from participants: Future of Europe: How 8 workflows help transforming to a digital service organisation. Questions from participants: https://vimeo.com/653267216/ef727c01d3
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